Refund and cancellation policy

Before placing an order

This website directs enquiries to GP’s telephone contacts and does not accept online orders or payments. Confirm price, scope, measurements, payment stages, delivery and cancellation details in the written quotation before paying or authorising work. Keep your quotation, payment evidence and order correspondence.

Cancellation and made-to-measure work

You may request cancellation of an advance order. Any lawful cancellation charge must be reasonable in the circumstances; it is not an automatic forfeiture of the deposit. For made-to-measure aluminium, ask GP about work and materials already committed, any recoverable value and the calculation of any proposed charge or refund. Custom manufacture does not remove rights relating to defective, unsafe or misdescribed goods.

Where cancellation results from the death or hospitalisation of the person for whose benefit the order was made, the statutory protection against cancellation fees applies.

Incorrect, unsafe or defective goods and services

Report the issue and stop using an item if it appears unsafe. Depending on the circumstances and applicable law, the remedy may include correction, repair, replacement or refund. Statutory return rights include a three-month protection for goods failing the quality requirements in section 131 of the Federal Competition and Consumer Protection Act; this is not a limit on any longer applicable right or warranty.

How to make a request

Call one of the numbers below or write to an office. Give your name, order reference if available, contact method, a short explanation and the remedy you seek. Keep relevant payment evidence or photographs available for discussion through an agreed channel. Do not send full card details, passwords or unrelated personal information.

Ask GP about assessment, safe inspection or return arrangements, and the expected timetable for your request. Do not remove installed items or arrange transport without discussing safe arrangements. Any return costs must follow the applicable law. A refund must not be replaced with store credit without your agreement where a monetary refund is due.

Unresolved complaints

If you are dissatisfied, ask GP to review its response. You may also contact the Federal Competition and Consumer Protection Commission (opens a new tab) or use another lawful remedy. There is no blanket “no refunds” rule on this website.

Contact GP Aluminium